SELLING SKILLS DIPLOMA
Designed to sharpen your ability to sell effectively and build lasting client relationships.
What You’ll Learn?
● Master sales fundamentals and processes
● Understand customer motivations
● Use communication techniques that close deals
● Handle objections and negotiate confidently
What’s Included?
● Sales scripts and templates
● Role-play exercises
● CRM usage guides
● Final sales pitch project
Course Curriculum
- Introduction to Sales
- Understanding the Customer
- Communication Skills for Sales
- Sales Techniques and Methods
- Handling Objections
- Closing the Sale
- Negotiation Skills
- Follow-up and Customer Retention
- Sales Performance and KPIs
- Practical Project
Learning Objectives
● Identify different sales types and when to use them
● Build buyer personas and map their journey
● Apply proven sales methods like SPIN and consultative selling
● Track and analyze your sales performance
Course Outlines
● Module 1: Sales Fundamentals
● Module 2: Customer Insights
● Module 3: Effective Sales Communication
● Module 4: Sales Techniques
● Module 5: Overcoming Objections
● Module 6: Closing Strategies
● Module 7: Negotiation Tactics
● Module 8: Customer Retention
● Module 9: Measuring Sales Success
● Module 10: Role-play and Pitch Presentation